Privacy Policy
Short version: your messages belong to the conversation they were sent in. A brand sees its own threads. We do not sell your data and we do not use it to target ads.
What we collect
Your phone number, the messages in your threads, and order and issue records the brand shares with us to answer you. For businesses: workspace, seat and channel configuration, and usage counts for billing.
Why we collect it
To deliver messages, to let an AI agent answer with your order context, to notify you when a brand replies, and to bill businesses for monthly active contacts.
Tenant isolation
The platform is multi-tenant. A business can read the threads, orders and tickets belonging to its own workspace only. Your conversation with one brand is never visible to another.
Processors and channels
Messages you send over WhatsApp, Instagram, Messenger, SMS or email also pass through those providers under their own terms. Threads in the Cartkeeper app do not.
Retention
Threads are kept while your account is open so you and the brand can see the history. Deletion requests remove them within 30 days, except records a business must keep by law.
Your rights
Access, correction, export and deletion. Use the data deletion form or email support@cartkeeper.ai and we will respond within 30 days.